Frequently Asked Questions

Everything you need to know about shopping with Florina

What is the estimated delivery time for my order?

Standard shipping typically takes 3-5 business days within major cities, while regional deliveries may take up to 7 business days.

What is your return and exchange policy?

We offer a 14-day return and exchange policy provided the items are in their original condition, unworn, and with all tags attached.

How can I track my shipment?

Once your order is dispatched, you will receive an SMS and email containing a tracking link to monitor your package in real-time.

What payment methods do you accept?

We accept various payment options including Credit/Debit cards (Visa, MasterCard), Mada, Apple Pay, and Cash on Delivery (COD).

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring your foot or body and comparing it to our specific brand measurements for the best fit.

Are Florina products covered by a warranty?

Yes, all our footwear and accessories come with a limited warranty against manufacturing defects to ensure the highest quality standards.