Returns & Exchanges

At Florina, we strive to ensure your fashion experience is seamless, offering a flexible return and exchange policy within 14 days of delivery. All items must be returned in their original condition, unworn, and with all tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal to select the items you wish to return and state the reason for the request.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the invoice or return slip is included inside the box.

• 3.
  Shipping and Drop-off

  Affix the prepaid shipping label provided by our support team and drop the package at your nearest authorized courier location.

• 4.
  Quality Check and Refund

  Once our team inspects the returned items, we will process your refund to the original payment method or store credit within 7-10 business days.